What is the 5-Day Return/Exchange Guarantee?
The 5-day return/exchange guarantee is an after-sales service provided by third-party platform sellers, including technical support. Buyers are eligible to return or exchange products within 7 days after receiving the product (within 5 days after the product is stored in the warehouse), based on this policy and any additional rules set by the third-party platform.
How to Determine if a Product Qualifies for the Return/Exchange Guarantee?
Products qualify or do not qualify for the 5-day free return/exchange service based on their condition.
| Type | Example | After-Sales Service |
|---|---|---|
| Not Available | Customized design products | Upon receiving your request, we will negotiate with the seller about the return/exchange. The final decision lies with the seller. |
| Not Available | Products with packaging, tags, or accessories removed at the customer's request | Clothing with removed tags, newspapers, magazines, subscription books and magazines, second-hand products, products from outside mainland China, etc. |
| Available | Products in resellable condition as per the seller's regulations | The seller provides a return guarantee, and the product can be stored in the warehouse for up to 5 days. |
Return/Exchange Application Instructions
- You can apply for a return/exchange via your account page within 5 days (120 hours) after the order status changes to "In Warehouse." Applications made after 5 days will not be accepted.
- Return/exchange applications will incur the following fees:
- Unconditional return: You will be charged the shipping fee to the seller, the seller's shipping fee, and a \$0.75 service fee.
- Unconditional exchange: You will be charged the shipping fee to the seller, the shipping fee for two deliveries from the seller, and a \$0.75 service fee.
Determining Return/Exchange Responsibility
| Responsible Party | Situation | Fee |
|---|---|---|
| Customer | I no longer want the product. | Unconditional return = seller's shipping fee + seller's shipping fee + \$0.75 service fee. Unconditional exchange = seller's shipping fee + two deliveries from the seller's shipping fee + \$0.75 service fee. |
| Seller | The seller sent the wrong product. | In most cases, the customer will not be charged for return/exchange fees due to a seller's error. |
| Seller | Quality issue | The product has a quality issue, such as holes or stains. |
Notes and Frequently Asked Questions
- The total refund/exchange amount is based on the actual price paid for the product.
- Return/exchange will only be processed if the seller agrees.
- After applying for return/exchange service, please ensure that your account has sufficient balance to cover the return shipping fee and service fee.
Special Standards
| Product Category | Special Standards |
|---|---|
| New Sports Shoes | The anti-theft tag (if any) and anti-damage sticker must not be removed, and the functionality must be intact. |
| Detergents/Sanitary Pads/Paper/Perfume | Personal care products' sealed packaging (if any) must remain intact. |
| Digital Products/Home Appliances | The internet access license must not be damaged, and there should be no water stains. |
Frequently Asked Questions:
1. What should I do if an order does not meet the "Return/Exchange Guarantee" conditions but has after-sales issues?
If a product has a quality issue, miubuy will verify the situation with the seller based on actual conditions. We will find the final solution and notify the user. If there is no quality issue with the product, the return/exchange service will not be provided as per the third-party platform rules. Miubuy will communicate with the seller to safeguard the user's rights.
2. Who bears the shipping cost when using the "Return/Exchange Guarantee"?
Before applying for return/exchange service, the product must be brand new and meet resale requirements. If the product has no quality issues, the user will bear the shipping cost. If the product has quality issues, the seller will bear the shipping cost after the user submits the application.
3. If I apply for a return service when the order status is "Unshipped," will I incur any fees?
Don't worry. In this case, no fees will be charged. Fees will only be applied when the return/exchange application meets two conditions: first, the product does not have quality issues; second, the product has been stored in the warehouse. Therefore, if the product has not been shipped, no fees will be charged.